Our 'Stay Frozen' Guarantee
All orders are delivered in their very own thyme capsule – a specially developed mini freezer that ensures your delivery stays frozen for up to 27 hours...
This means that the delivery will still be ‘frozen to touch’ up to 7pm on the day of delivery, providing it’s left in its thyme capsule. We’re so confident that it works, that in the unlikely event that you receive a product that has defrosted before 7pm, we’ll replace it immediately free of charge.
We call this our ‘Stay Frozen’ Guarantee
...our couriers will happily leave your order in a safe place or with a neighbour – you can leave delivery instructions at the checkout page.
Standard delivery costs £4.95. Any orders placed before 2pm (Monday – Thursday) will be delivered before 6pm the next working day.
Orders placed on Friday will be delivered on the following Tuesday before 6pm.
Any order placed on a Friday before a Bank Holiday Monday will be delivered on the following Wednesday before 6pm.
INTERCOM: the quickest and easiest way to contact us – just click on the intercom icon in the bottom right hand corner of the screen.
EMAIL US: write to us at firstname.lastname@example.org CALL US: call us 01789 507 633
Thyme to Recycle
Our thyme capsules consist of 3 main components – all of which have been specially selected to ensure your food stays frozen for up to 27 hours after leaving our warehouse.
Each component can be recycled following the simple steps below:
Our woolcool insulation packs are 100% natural and completely bio-degradable. You could put them on the compost, line a rabbit hutch, spin a yarn - but ideally we would like you to send them back to us.
We've made it as easy as possible:
1. Pack a thyme box with ideally 6 wool cool sheets (a minimum of 4)
2. Click here to enter your email address and print your return label
3. Locate your nearest collect+ collection point and drop your box off at a time that’s convenient to you.
Thyme capsule boxes
Our boxes are bio-degradable and 100% recyclable. Recycle with the rest of your household cardboard or at any cardboard recycling point.
Our ice packs are non-toxic and once defrosted, the liquid can be poured away and the plastic can be recycled at any plastic recycling point.