Why Do You Have a Minimum Order Value?
We need your order to arrive frozen and we’ve spent a long time developing our Thyme Capsules – our mini portable freezers. Making sure your thyme capsule is full helps lower the general temperature of the box, keeping all the contents frozen for longer.
How Will My Box Arrive?
Your meals are packed into our clever portable freezers, our Thyme Capsules, and sent via our friendly couriers. The Thyme Capsules are carefully packed & insulated to make sure your order stays frozen for up to 27 hours.
When Will My Box Arrive?
We promise to deliver by 6pm on your chosen delivery day. Orders placed before 12noon will be delivered next day – excluding Saturday, Sunday and Bank Holidays. Orders placed over the weekend or on a bank holiday will be delivered on the following Tuesday.
How Does It Stay Frozen?
We use a combination of wool cool (natural lambs wool insulation packs), ice packs and our specially developed Thyme Capsules to guarantee our deliveries stay frozen for up to 27 hours from leaving our depot.
What If I’m Not in to Receive It?
You can leave us instructions to leave your thyme capsule in a safe place or with a trusty neighbour.
Can I Recycle My Packaging?
Yes, all our packing can be recycled. Follow the link here to see how www.itsthyme.co.uk/pages/delivery-and-packaging
What if i’ve got a problem? Drop us an email at firstname.lastname@example.org and we’ll sort it right out for you. Or you can contact us on intercom via our website at any time.