Why Frozen?

We freeze for freshness and convenience, nothing else. Our mission is to make it easier for you and your family to eat better. All our food is prepared fresh, exactly like you would at home, if only you had the time. Then we freeze it. There’s no need for nasty preservatives and it’s ready when you are.

What is the stay frozen guarantee?

All orders are delivered in their very own thyme capsule – a specially developed mini freezer that ensures your delivery stays frozen for up to 27 hours.  This means that the delivery will still be ‘frozen to touch’ up to 7pm on the day of delivery, providing it’s left in its thyme capsule. We’re so confident that it works, that in the unlikely event that you receive a product that has defrosted before 7pm, we’ll replace it immediately free of charge. We call this our ‘Stay Frozen’ Guarantee.

Why Do You Have a Minimum Order Value?

We need your order to arrive frozen and we’ve spent a long time developing our Thyme Capsules – our mini portable freezers. Making sure your thyme capsule is full helps lower the general temperature of the box, keeping all the contents frozen for longer.

How Will My Box Arrive?

Your meals are packed into our clever portable freezers, our Thyme Capsules, and sent via our friendly couriers. The Thyme Capsules are carefully packed & insulated to make sure your order stays frozen for up to 27 hours.

When Will My Box Arrive?

We promise to deliver by 6pm on your chosen delivery day. Orders placed before 2pm (Monday – Thursday) will be delivered next working day – excluding Saturday, Sunday and Bank Holidays. Orders placed over the weekend or on a bank holiday will be delivered on the following Tuesday.

How Does It Stay Frozen?

We use a combination of wool cool (natural lambs wool insulation packs), ice packs and our specially developed Thyme Capsules to guarantee our deliveries stay frozen for up to 27 hours from leaving our depot.

What If I’m Not in to Receive It?

Our couriers will happily leave your order in a safe place or with a neighbour. You can leave delivery instructions for your Thyme Capsule at the checkout page.

Can I Recycle My Packaging?

Yes, all our packing can be recycled. Follow the linkhere to see how

What if I have another question?

Drop us an email at hello@itsthyme.co.uk and we’ll get back to you. Or you can call us on 01789 507 633; We like to talk about food.